International
House provides free 10BaseT connections to the internet for our academic-year registered residents. All that one needs to use the internet is a network-ready
computer and a Category 5 cable. Many electronic stores in the Berkeley
area sell Ethernet cards, starting at about twenty dollars, and Cat-5
cables. Resident rooms are equipped with data ports (one port in a single
room, two in a double), which are not the same as the
telephone jacks (RJ-11). Once the card is installed and the cable connected
at both ends to the computer and the wall port, the computer's network
settings must be configured to obtain an IP address automatically. This
instruction is provided by I-House Information Systems.
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A
RJ-11 Phone Cable |
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RJ-45 Ethernet Cable |
Why do I have to go through this Network Access Procedure?
International House is making every effort to make your network experience productive and secure. This will assist us in protecting the network resources and reducing excessive downtime and cleanup costs due to virus outbreaks and vulnerabilities.
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Am I required to install any software on my computer?
All Microsoft Windows computers are required to install the SmartEnforcer client software to connect to our network. You will also be required to use the UC Berkeley's version of Symantec Client Security and install all Microsoft critical updates and patches.
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What is SmartEnforcer?
SmartEnforcer is an application that wil check certain security settings on your Windows PC to make sure that your system is up-to-date with required security patches and report this status to the server. No information about you is sent to the server. You must use SmartEnforcer for your Microsoft Windows PC in order to authenticate and use our network. Current required security settings include Symantec Client Security, OS Service Pack, critical updates and patches.
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When do I have to login?
You will have to login every time you use our network.
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Where
can I buy a printer access card?
You may purchase a printer access card (or print card) from the Resident
Services Center located in the laundry room on the ground floor.
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Where
can I buy an Ethernet card?
If you are a registered academic year student at Cal, you may purchase
an Ethernet card from The Scholar's
Workstation (TSW) located in 41 University Hall. TSW also sells
discounted software and computer systems to eligible students.
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I
did everything you told me but I still can't connect to the network.
If
you are having trouble connecting to the internet, one or more of the
following might be the cause of the problem:
- Verify
your MAC address with I-House Information Systems so we can ensure
your hardware can be recognized by the DHCP server.
- The
Ethernet cable is bad or of the wrong type. Make sure you are not
using a telephone cable to connect to the data port.
- Your
CAT-5 Ethernet cable is not properly connected to both your computer
and the data port.
- The
Ethernet card is not properly installed in your computer. Delete the
network adapter from the Device Manager and reboot the system. Re-install
the Ethernet card if the operating system does not do so automatically.
- You
have more than one network card driver installed in your computer.
- The
drivers for your card are corrupted or have not been updated. Visit
the web site of your card's manufacturer from RCC to download new software.
- A
virus has impaired your system.
- In
rare instances, the campus server is temporarily down, which will
prevent access to the internet even if your computer is set up correctly.
- Sometimes
faulty wiring in residential rooms can interrupt internet service.
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Where
are the email terminals?
The email terminals are located in the laundry room and in the library.
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I
have a desktop and a laptop. Can I register both computers?
Yes, you may register both machines. However, your laptop will get a
"roaming" IP address. This means that you may get a different
IP address every time you log on.
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Do
you provide a fixed IP address?
No,
we don't provide fixed IP addresses to residents. However, if you use
the same data port, you get the same IP address every time unless you
use your computer in a different room.
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My
computer is broken, can you fix it?
Our responsibility is to provide in-room connection to all I-House residents
and maintain the RCC. We can only provide limited
consultation to residents when time permits. If your computer needs
hardware upgrade or repair, please contact Workstation
Hardware Support Group. They provide competitive rates to members
of the UC Berkeley community. You may contact them at 643-6937. They
are located in Room 50 of University Hall.
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Computer Resources
Quick Links
Contact Us
Phone: 643-1724
Email: ih_rcc@berkeley.edu
Office Hours
Monday - Friday
9:00 AM - 12:00 Noon &
1:30 PM - 4:00 PM |
